Frequently asked questions

Below, you'll find answers to the most asked questions about ordering, artwork, shipping. If you don't see your question, please email or give us a call. Thank you.

Browse through our site. Visually confirm the sign on the page is the one you want. Once you choose your sign type, please email or call us and let us know what that is. We'll need some details about your new sign to accurately produce an estimate. The most important details are below.

  • Type of sign
  • Quantity
  • One side or Double sided
  • Size
  • Location for installation. This may require a survey to measure and assess the exact spot where the sign will be installed
  • Date of Completion
We accept Visa, Mastercard, American Express, and Discover credit cards. Checks are also available.
Yes, we charge state taxes for the state of New York and Connecticut.

Yes, all artwork must be approved and signed off by the customer before it is manufactured and fitted. Any amendments after approval may be chargeable. All artwork designs remain the property of Sign Design until an order is placed.

We can accept artwork / logos / photographs in most formats but prefer to work with the following: Plt. Eps. Pdf. Tiff. Jpg. AI or PSD files. We regret that artwork designs completed in word or powerpoint will not provide an acceptable resolution for reproduction and will have to be redrawn. Artwork which needs some additional design work may be chargeable. Please contact us for more details.

Yes if you plan on ecrecting any outdoor sign. The sign must comply with all local, state and federal regulations, codes, and ordinances. You must go infront of a review board and get the sign approved (1 to 2 months process). Ater which you will be approved or not approved. Sign Design can go to the board meeting for you and get the approval. Chances of approval is higher when the owner is present, incase the board may have questions about your business. If you have any questions, just call us to discuss further.

Yes, we are happy to provide you with a most of the time free of charge site survey and quotation. On some occasions we may charge a small travel fee but this will always be confirmed prior to any meeting. Please contact us to discuss your requirements

In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.